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Welcome to our
passenger area
We operate flight on behalf of our
airlines and tour operator customers,
and do not sell tickets directly
to the public.
We are regulated by the UK Civil Aviation Authority and pride ourselves on providing a safe, reliable, and friendly service. From all of us at Ascend Airways, we look forward to welcoming you onboard very soon.
Departure information
All the information you need for a hassle-free flight is in our handy checklist below.

Customers are advised to arrive at the airport at least 2 hours before the scheduled time of departure to allow time for check-in, baggage, and security.

Check-in will close 45 minutes before the scheduled departure time and the gate shall close 30 minutes before the scheduled departure time.

For baggage information please contact your tour operator, travel agent, or ticketing airline
(original carrier).

Delays and cancellations: for information on your rights please visit Delays and cancellations | Civil Aviation Authority (

To request Special Assistance please contact your tour operator or ticketing airline (original carrier) and we will ensure the best service possible to provide you with a smooth and seamless journey.

Customer Service Contacts
Travelling on a TUI flight operated by Ascend Airways
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