Customers are advised to arrive at the airport at least 2 hours before the scheduled time of departure to allow time for check-in, baggage, and security.
Welcome to our
passenger area
passenger area
We operate flights on behalf of our
airlines and tour operator customers,
and do not sell tickets directly
to the public.
to the public.
We are regulated by the UK Civil Aviation Authority and pride ourselves on providing a safe, reliable, and friendly service. From all of us at Ascend Airways, we look forward to welcoming you onboard very soon.
Departure information
All the information you need for a hassle-free flight is in our handy checklist below.
Check-in will close 45 minutes before the scheduled departure time and the gate shall close 30 minutes before the scheduled departure time.
For baggage information please contact your tour operator, travel agent, or ticketing airline (original carrier).
Delays and cancellations: for information on your rights please visit Delays and cancellations | Civil Aviation Authority (caa.co.uk).
To request Special Assistance please contact your tour operator or ticketing airline (original carrier) and we will ensure the best service possible to provide you with a smooth and seamless journey.
Onboard Information
Ascend Airways cannot guarantee an allergen free environment (e.g. eliminating tree-nuts, peanuts, eggs, milk and other items that might cause an allergic reaction). Ascend Airways does not accept responsibility for allergic reactions. Passengers suffering from severe food allergies may consider a few precautions if they are concerned that they might be at risk of allergen exposure, such as:
Bringing their own meals
Informing the airline or on-board crew of specific allergies
Carrying prescribed anaphylaxis or other treatment (for example: ready-for-use epi-pens)
Allergies to peanuts, tree nuts, etc.
Ascend Airways cannot guarantee nut-free meals as we cannot guarantee against cross-contamination of nuts. Passengers with nut allergies are requested to bring their own meals, which do not require chilling or re-heating. Please inform the cabin crew of your sensitivity or any allergen information and they will assist with any available meal options on board.
Other passengers may carry nuts or products with traces of nuts, nut oils, and nut products. This could pass on to aircraft surfaces such as seats, arm rests, aisles, and into the atmosphere. For your own safety, please use sanitiser wipes, face masks and appropriate medications. Inform the co-passengers around you about the allergy and request for window or seats at the back of the aircraft to avoid contact with allergens.
Any customer with food allergies or with a medical condition that restricts their diet can bring their own meals on-board the aircraft to meet their dietary requirements. However, we ask that you kindly follow the guidelines below:
Ascend Airways will not heat such meals.
Ascend Airways will also not allow such meals to be refrigerated as there is a possibility of the allergen-free meal being contaminated with the allergen present within other food placed in the refrigerator.
Quarantine regulations in some countries require that any food brought on board by customers must be consumed on the flight or left on board the aircraft.
Customer Service Contacts
If you require further assistance beyond your flight operator, please get in touch with the Ascend Airways team at [email protected].
